Job Description
IT Service Desk Analyst
Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
What You’ll Be Doing
A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
A help desk analyst spends most of the day performing remote support. This can take several forms:
What We Are Looking For
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