S.No. Skill Experience
1 Technical Support Engineer (L2) B.E. / B. Tech/BCA (On Site), Relevant Certification (Preference). 3-4 Years relevant experience, ITIL Trained, OEM Certified on Minimum One Technology, Exposure to Network & Server administration.
Network Engineer Requirements
Strong understanding of network infrastructure and network hardware.
JNCIA Certificate
Ability to think through problems and visualize solutions.
Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, and controllers.
Knowledge of application transport and network infrastructure protocols.
Ability to create accurate network diagrams and documentation for design and planning network communication systems.
Provides specific detailed information for hardware and software selection.
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
Ability to work with all levels of staff within and outside of IT and outside the organization.
A self-starter able to work independently but comfortable working in a team environment.
Good analytical and problem-solving skills.
Dependable and flexible when necessary.
Network security, LAN, and WAN experience.
Key Areas
Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
Perform 24 X 7 Monitoring of the critical parameters of the network such as the following but not limited to: Device/ availability Link UptimeBandwidth utilization of linksUtilization parameters of networking devices like routers, Access points, switches e.g., CPU Hardware failuresInterface StatusSecurityLink QualityLatency (SLA met or not).
Install and configure managed network equipment like switches, access points, WLAN controllers, routers, network monitoring tools, etc.
Maintain IP schema for the equipment connected to the network i.e., desktops, Switches, access points, and routers.
Performing disaster recovery operations and data backups when required.
Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
Replacing faulty network hardware components when required.
Maintaining, configuring, and monitoring virus protection software and email applications.
Resolving network connectivity problems & Trouble LAN/WAN/Wireless problems including core routers, switches, access points, and any other network devices.
Reports on work performance, Bandwidth utilization, Link monitoring, and analysis reports will be generated as per requirement and shared with the respective location.
Follow defined network Change Management process and incident management.
Vendor coordination to be done for troubleshooting network-related incidents.
Router, load balancer & other LAN/WAN/Wireless device management remotely.
Monitoring network performance to determine if adjustments need to be made. Operating master consoles to monitor the performance of networks and computer systems.
Conferring with network users about solving existing system problems.
Designing, configuring, and testing networking software, computer hardware, and operating system software
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