Reporting to the Manager of Network Support, the Network Support Engineer maintains, supports analyze, test, debug, upgrade and implement Cisco Network Systems and hardware that support the company’s information infrastructure and operations and/or network (cloud) systems and project upgrades and deployments. Primary requirement is being proficient in using Solar Winds/ ISE/ Change Control/ Prime/ Infoblox and support processes, tools and techniques. Troubleshooting Networking & Circuit issues, understand best practices in AWS/Network support deployments and configurations, basic understanding of integrating Cloud technology into network infrastructure and supporting physical data center network infrastructure into the AWS Cloud.
You will have a strong team to go to for complex items and you will help identify, document and support activities to be performed by our level one teams. As a part of this well-respected IT group, you will enjoy a wide variety of structured self-directed work within a supportive team environment. Ability to work on-call rotation for network engineering support.
Performs other duties as assigned.
QUALIFICATIONS (Education/Training, Experience and Certifications)
Degree in Information Systems or equivalent toolset experience & network support. Cisco Certifications a plus
Vendor training in the hardware or software utilized in our Cisco Infrastructure environment
1-2+ years Cisco Network Support work experience
KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
Knowledge: 1+ years network support experience, 1-2 years of Cisco Network Support knowledge
Skills: Troubleshooting, upgrading, supporting and deploying Cisco network equipment.
Abilities: Reliability, Maintain composure in pressure situations, professional interaction, cross-team interaction
Candidate must be self-sufficient, self-starting and able to work in fast-paced environment. Ability to configure, install and troubleshoot hardware, IOS, & third party software.
Ability to work individually and as a team member.
Ability to support on-call for production support and scheduled off-hours /weekend work.
Team player with good oral and written communication skills
ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on routine basis.
Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.
EEO Statement:
We recognize the value of diverse workforce and aim to create employment opportunities such that all employees achieve their full potential and work in an environment free of discrimination and harassment. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, caste, color, religious creed, ethnicity, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by central, national, provincial or local laws.
3rd party non-solicitation policy
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation
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