What this job involves:
Centralizing all logs and requests
What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details of the requests.
Receive & log calls/complaints/requests from clients/customers/tenants etc into the Servimax.
Handle Servimax Software Efficiently and Effectively.
Forwarding on reactive calls to shift engineers.
Issue job cards.
Inputting weekly timesheets from Engineers.
Answering queries from the tenants
Liaising frequently with tenants
Generating Performance reports to present to Mall Manager on Monthly basis
Maintaining the ongoing works schedule
Filing of paperwork
Taking/Producing Minutes of Weekly and Monthly Meetings
Daily operations of the “Help Desk” function including delivery, problem escalation/resolution.
Notify the Safety & Security Head/ Officer and Mall Manager on site at the time of all Emergency Calls.
Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipments is required
In addition to the above mentioned duties and job functions, any other assignments given by Management, within the purview of the contract.
Minimum Skills Requirement:
Good communication skills
Ability to work under time constraints and meet deadlines.
Ability to anticipate and resolve problems.
Knowledge of computer application programs.
Ability to foster a cooperative work environment.
Sound like you? To apply you need to have:
Education and Experience
Any Bachelor’s degree. you’ll need between Two- and Four-years’ experience in Facility (OR) Property Management. A working knowledge of any major vertical industry will also be very helpful.
An eye for detail
You’ll have an eye for detail and an ability to analyse qualitative and quantitative information – and translate this into strategic deliverables.
Great organisational skills
You’ll have great time management and organisational skills and be good at meeting deadlines in a fast-paced work environment and adapting to your team’s or client’s changing requirements.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
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