Epiq Systems, Inc. Looking for Senior IT Service Operations Specialist at Hyderabad, Telangana Full Time

It’s fun to work at a company where people truly believe in what they are doing!

Job Description:
Job Summary:
Essential Job Responsibilities

Provide first level of voice and email support for all IT Helpdesk tickets and resolve all the tickets within SLA and if required can escalate and clearly communicate the problems to next level

Maintain SLA of 98.9% in resolving incidents

Build/Deploy/maintain desktops/laptops with required operating systems and other application software as per business request

Ensure all end user computing devices are up to date with anti-virus and scheduled to run weekly scans

Responsible to maintain and update IT asset inventory

On boarding and off boarding user accounts

Follow ITIL processes and procedures

Maintain Access control Biometric and DVR systems

Qualifications & Characteristics

Preferred a computer science graduate (B.tech, B.Sc., )

Professional Certifications (MCP, MCSE, CCNA)

Candidate should have minimum of 5 year and maximum 8 years relevant experience and exposure to IT ServiceDesk role.

Have supported and maintained IT desktop infrastructure support for minimum of 400 user base.

Strong knowledge in deploying/maintaining/troubleshooting windows 8/10 and windows server 2008/2012 operating systems.

Very good experience in managing user accounts and distribution groups in AD, Exchange and O365

Strong exposure in troubleshooting networking skills ( LAN/WAN/Wi-fi) and VPN client connectivity

Strong experience in Manage, configure and troubleshoot outlook client and server issues

Strong understanding of Antivirus, spyware and malware detection and prevention methods

Good understanding of DNS, DHCP, File server, print server

good knowledge of maintaining inventory (Software/hardware)

Very good troubleshooting skill in software and hardware installations and configurations

Excellent written and spoken skills

Strong experience in managing Windows 8.1/10

Managing accounts and groups in AD

MS office 2013/2016/O365

MacAfee

Ticketing system (Service now)

Hardware knowledge about Laptops & Desktops

LAN/Wifi/Wan

DNS, DHCP

File and Print Server

Office 365

MCSE/MCSA

Excellent written and spoken English

Good understanding and working experience on ITIL processes and Procedures

Quick learner and self-motivator

Very good team player who can take ownership

Flexible to work in rotational night shifts

#LI-RE1

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.