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Technical Support

Zain Management Solution Hiring For Technical Support Engineer at Chennai ,  Full Time

Role Description: Technical Support Engineer
The ideal candidate is a hands-on support engineer with experience in enterprise ServiceDesk. They must be at ease
troubleshooting ISP connectivity, desktop, OS, VPN, authentication security remote issue over voice and chat.
Role Requirements
Provide 24×7 support primarily in US shifts for enterprise users
Excellent Communication skills
Skilled to troubleshoot ISP & OS related technical issues
International (US, EU, Australia) Inbound voice and chat experience
Accent trained

Technical skills requirements
The candidate must demonstrate proficiency in,
Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application
(billing/data center)
Hands on experience in enterprise tools like GSuite, and Microsoft Office
Familiar with ticketing Tools like ServiceNow and JIRA

Qualifications
1 to 5years of work experience in International Voice Technical Support
B.Tech, BCA, BCOM (Computers), M.Tech, MCA

NOTE: IMMEDIATE JOINER/ RECENTLY RESIGNED/CURRENTLY NOTICE PERIOD SHOULD B ABLE TO JOIN 0-15 DAYS

Job Overview

  • Date Posted:
  • Location:
  • Job Title: Zain Management Solution Hiring For Technical Support Engineer at Chennai , 
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