Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Management Level :11
Work Experience :2.5-4 years
Work location :Pune
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 – Taking ownership of customer issues reported and seeing problems through to resolution 2 – Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues 3 – Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Technical Experience : 1-installation and configuration of various applications 2-Installation and configuration of Operating system with various methods like WDS,GHOST,Bootable PD etc 3-Engineer ensure proper logging of all issues 4-Document technical knowledge in the knowledge database 5-Should possess the ability to learn and work on changing and emerging technologies certification in new technologies like Azure, AWS etc added advantage 6-keep track of users system issues until they are resolved by adhering to SLA
Professional Attributes : 1 – Good technical skills and a strong basis in current technology 2 – Good Communication Skill both written and verbal 3 – Should be a Tech-Savviness 4 – Flexible to work in all shift and under pressure situations 5 – Good Analytical skill
Educational Qualification : Diploma / BE in computer technology Should be completed 15 years full time education
Additional Information : Should have experience on ground work rather than supporting remotely to customer
15 years of full time education
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