WNS India Looking for Senior Program Analyst – IT Networks- REF28379Q at Pune, Maharashtra Full Time

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Job Description

• Product / Architecture and design level understanding of ISR and ASR series routers / Juniper EX4200, EX3200, Cisco 4500, 6800, 9K and Nexus Series switches.
• Should understand, design and troubleshoot major switching technologies [like STP, RSTP, RPVSTP+, VPC, VDC].
• Good understanding on routing protocol like BGP, OSPF EIGRP.
• Multicasting design, multicast security, advances level multicast troubleshooting.
• Network security.
• Should be proficient with firewall technology specially on Fortinet firewalls
• Understanding on cisco varies tools. [like error decoder, config verify, output interpreter so on].
• Help customer in design network.
• Scheduling and performing configuration changes on the network devices as per the business requirement.
• Knowledge and use of Network Management Tools and integration experience with other Tools.
• Excellent interpersonal skills with customers, senior level personnel, and team members.
• Good Communication Skills.

Handle Severity 1 / Severity 2 escalations calls.

Following with TAC engineer for advances level troubleshooting

Coordinating with OEM vendors to resolve the issue on time.

Implement / assist in network implementations as per the busniness requirement.

Qualifications

Graduate