Secure PC Solutions Online Pvt. Ltd. Looking for Technical Support Executive at Lucknow, Uttar Pradesh Full Time

Responsibilities:

JOB DESCRIPTION –

* Candidate must have minimum 6 months experience with Tech – Sales profile. Must have experience of sales with PPC calls, printers, emails, antivirus. Responsible for effectively handling customer queries. Excellent customer service/sales skillls. Telephonic interview possible

* Working with customers/employees to identify computer problems and advising on the solution o Logging and keeping records of customer/employee queries

* Analysing call logs so you can spot common trends and underlying problems

* Updating self-help documents so customers/employees can try to fix problems themselves o Working with field engineers to visit customers/employees if the problem is more serious

* Testing and fixing faulty equipment

Skills:

• Required good communication skills in English.

• An ability to assess each customer/employee’s IT knowledge levels

• Ability to deal with difficult callers

• Good analytical and problem solving skills

• Good interpersonal and customer care skills

• Good accurate records keeping

Job Type: Full-time

Salary: ₹14,000.00 – ₹35,000.00 per month

Schedule:

Supplemental pay types:

• Commission pay
• Overtime pay
• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Preferred)

Language:

Shift availability: