Entity:
Position title: Chatbot Developer (AM/DM)
Major responsibilities & deliverables:
Monitors ChatBot performance and quality control plans to identify performance.
Works on problems of moderate and varied complexity where analysis of data may require adaptation of standardized practices.
Experience in analysing real agents Chat conversation with agent to train the Chatbot.
Identifies, analyses, and interprets trends or patterns in complex data sets.
Ability to manage multiple assignments.
Understanding of ChatBot Architecture.
Experience of Chatbot training
Skills Required:
Experience on
Microsoft Bot Framework v4(Node.js)
Azure Cognitive Services
LUIS
QNA
Bing Spell Check
Maps
Translator
Speech
SQL database(Azure/On-Prem)
Custom Web API
Web Chat Channel
Develop REST/JSON API’s Design code for high scale/availability/resiliency.
Develop responsive web apps and integrate APIs using NodeJS.
Presenting Chat efficiency reports to higher Management
Develop system flow diagrams to automate a business function and identify impacted systems; metrics to depict the cost benefit analysis of the solutions developed.
Work closely with business operations to convert requirements into system solutions and collaborate with development teams to ensure delivery of highly scalable and available systems.
Using tools to classify/categorize the chat based on intents and coming up with F1 score for Chat Analysis
Experience in analysing real agents Chat conversation with agent to train the Chatbot.
Developing Conversational Flows in the chatbot
Calculating Chat efficiency reports.
Qualifications required:B. Tech/BE –Computers, PG-MCA , M.Sc. –Computers or other equivalent
Experience required, Any Specific Industry / Company exposure:
5 + Years of overall experience and 3+ (Mandatory) in Microsoft Bot Framework v4(Node.js)
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