JD for IT Support Technician
Responsibilities for Help Desk Technician
· Manage Help Desk tickets in a timely manner
· Respond to customer issues via phone, email and computer chat
· Provide customer assistance
· Document customer interactions
· Run diagnostics to resolve customer reported issues
· Escalate issues to the next Tier with next level of difficulty
· Install, make changes and repair computer hardware and software
· Follow-up with customers to ensure issues are resolved
Qualifications for Help Desk Technician
· Microsoft Certified Systems Engineer designation, preferred
· 1+ years of experience working in a help desk environment
· Flexibility to work a variety of shifts with minimal notice
· Available to work regular overtime
· Proficiency with a MAC and IOS computers
· Excellent oral communicationskills
· Detail oriented in order to keep detailed notes on tickets
· Highly organized to keep Help desk tickets order
· Ability to diagnose and resolve basic computer technical issues
Key Skills
Job Types: Full-time, Regular / Permanent
Salary: ₹12,000.00 – ₹15,000.00 per month
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Speak with the employer
+91 9940581787
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