JOB OPPORTUNITY/DESCRIPTION
TITLE:
IT Client Support Specialist
DEPARTMENT:
D&IS
REPORTS TO:
Spvr, IT Client Support
LOCATION:
India
JOB SUMMARY:
IT Client Support Specialist deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment. In addition to supporting all technology needs of Polaris employees, IT Client Support Specialist may also assist in providing local hands-on support for corporate tier 3 IS teams.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
Ticket and time tracking using our ITSM solution, ServiceNow
Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities
Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
Administration of Active Directory and O365 for all user and end-user system objects
Provide local hands on support for corporate tier 3 IS teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities
Maintain ongoing computer refreshes and setups
Create documentation, standard work, and knowledge base articles
Act as a local resource for Worldwide Service Desk projects
Participation in after hours on-call support may be required
SKILLS & KNOWLEDGE:
Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required
Advanced knowledge of Windows 10, Windows 11, and MacOS required
Experience configuring and maintaining laptops and desktops in an enterprise environment required
Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint required
Self-motivated with the ability to work independently and/or collaboratively with remote peers
Excellent communication and customer service skills required
2-year technical degree or equivalent experience required
3-5 years’ experience working in an enterprise helpdesk setting required
WORKING CONDITIONS:
Manual and physical dexterity required
Must be able to lift 40 + pound equipment
Warehouse, office, and manufacturing environment
Occasional travel may be required
We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!
About Polaris
As the global leader in Powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. With annual 2021 sales of $8.2 billion, Polaris’ high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; Indian Motorcycle® midsize and heavyweight motorcycles; Slingshot® moto-roadsters; snowmobiles; and deck, cruiser and pontoon boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with parts, garments, and accessories, along with a growing aftermarket portfolio. Polaris’ presence in adjacent markets includes military and commercial off-road vehicles, quadricycles, and electric vehicles. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.
EEO Statement
Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.
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