Job Objectives:
The principal purpose of this position is to ensure that Kemin’s businesses in INDIA use the ERP and its connected systems at maximum efficiency in line to the WW Policy and standards. This position will also need to responsible for INDIA SharePoint Sites creation and MS Power BI Report creation.
Occasional travel is required.
Responsibilities:
Support key users in troubleshooting problems on the M3 ERP application and its connected systems (such as COA, PBI Reports, M3 Output, CPM, NEXA, etc)
Report customization with MS Power BI Reporting tools
Manage and provide end user support on M3 ERP related applications such as COA, PowerBI Reports, M3 Output Management, Multilabel, and etc.
Ensure ERP data integrity
M3 / Power BI / SharePoint user access and security
Hands on technical support on issue with PC, Printers and standard PC applications
Responsible for maintaining high system uptime across PCs and servers as well as software applications running on these machines.
Maintain a high level of internal customer satisfaction across India by clarifying customers’ needs and ensuring that they are met.
Handles issues / problems promptly and appropriately, escalates issues according to established procedure.
Monitor applications and hardware performance
Coordinate with WW IT Projects team on WW issues, standards, etc
Communicate with vendor to document and report problems
Ability to Prioritize support and change requests
This role will need to pro-actively organize end user training on M3, PBI and SharePoint (Once quarterly).
Report bi-weekly in the IT Department Meeting on issue and status update
Responsible to enter all related issues reported by end user to the FreshDesk IT Helpdesk system
Submit of IT Monthly Report to the IT Manager every end of the month
Qualifications:
The position requires a degree in computer Science/IT/Computer Engineering with at least 3 years’ experience with Infor M3 (Movex) or similar ERP system, preferably in manufacturing business.
The incumbent also needs to have detailed knowledge of Windows Operating Systems, MS Outlook, MS Office 365 and experience in desktop support.
Sharp analytical insight and common-sense approach
Good knowledge of MS Power BI Reporting tools and MS SharePoint.
Good interpersonal communication skills.
Excellent customer service skills
Fluent in English.
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