Over 30 year of experience supporting businesses across the globe to our clients. Expertly managed by a dedicated service delivery team, we offer day-to-day support via a team of on-site engineers or responsive visiting engineers, service desk coordination of all your IT support requirements, or delivery of a specific project such as a change of system or a companywide installation of new hardware, all tailored to meet customer’ needs.
Job Description
Position -IT Infrastructure Service Manager
Location – Pune
The right candidate will have experience working in a production environment ( 25% I.T knowledge & 75% production process)
Role To own service management and development of the OT IT Infrastructure
Skills Requirements:
A good experience of the OT IT Infrastructure setup and its interfaces with production/process activities.
Significant experience of developing and managing enterprise scale services.
Proven experience delivering and working with:
Essential Functions of the Job:
Responsible to manage and own the OT Infrastructure service
Responsible for system design documents
Responsible for service delivery and roadmap
Close co-operation with service related organizations
Contribution to service areas Operational governance
Successful project delivery for customer with associated teams in co-operation with IT Program management
Responsible to follow-up SLA reporting related to the services
Analyzing customer feedback and conduct required service and service delivery improvements
Co-operation with IT vendor management in case of agreement renewals and new offer processes
Co-operation with IT business partners, IT Delivery and Partner management, Enterprise architecture and solution architecture, External vendors and other counterparts, IT Program and portfolio management, IT business partners, IT security and risk officer.
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