Accenture Looking for IBM AS /400 Administration Application Tech Support Practitioner at Hyderabad, Telangana Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level :10

Work Experience :4-6 years

Work location :Hyderabad

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1Liaising with the customer technical representatives 2Identify and implement approved opportunities to improve monitoring, automation, cost-effectiveness, performance and supportability of the AS400 instances 3Review and update AS400 Administration procedures 4Execute AS400 changes in support of major application 5Provide Level 1 and Level 2 support 6Should have sound knowledge of OS/400 7AS400 PTF/APAR Management 8HMC/Lpars Management 9OS/400 Security Management 10Knowledge on Job scheduler 11

Technical Experience : 1 Experience in Incident Change and Problem management 2 Participate in Root Cause Analysis RCA 3 Participate in Disaster recovery process 4 Independently work with vendors on HW/SW issue on AS400 5 Knowledge on below tools: – a BRMS b HA Tool ie Mimix, iTera, iCluster, QEDD c Scheduler ie IBM Advanced Job Scheduler, Robot d Performance tool ie iDoctor, PM400, Lpar2rrd

Professional Attributes : 1 Able to prioritize and execute tasks in a high-pressure environment 2 Experience working in a team-oriented, collaborative environment 3 Should be able to initial level of trouble shootings 4 Experience must have been gained in a production environment

Educational Qualification : As per Accenture standard

Additional Information : Willing to work in 247 Support Including Night Shifts

15 years of full time education