In your journey at EXO Edge, you will be:
Primarily focused on:
Ensuring smooth IT support operations
Contributing to help desk policies, and procedures and ensuring their implementation
Enrichment of IT support knowledge base and training
Fulfilling the below roles and responsibilities:
Provide first contact support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
Establishing good relationships with all departments and colleagues.
Ensuring company safety and security standards are met.
Bringing in the below education and experience:
Bachelor’s degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
1+ years of experience supporting phone, email, and live chat support for a global IT support team preferably for the US region
Technically sound in:
Ticketing tools: ServiceNow, Zendesk, etc.
Property Management systems: Yardi, Entrata, and RealPage
IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)
Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI
Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.
Job Location:
Mohali
Position Overview As a Network Engineer you will:The ideal candidate will be a highly motivated engineer with a passion for...
Apply For This JobDesignation: Digital Business Development Manager Responsibilities Developing a comprehensive digital business strategy and overseeing its execution Establishing a pipeline of...
Apply For This JobLooking for IT administrator, To upgrade hardware and software programs Should be well versed with Basic Computer Networking aspects. To...
Apply For This JobBusiness Summary: VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and...
Apply For This Job1- Designation – Desktop Support Engineer. Job Description:- Data-Centre Management & Monitoring. Server, Storage & firewall knowledge. WSUS & Security...
Apply For This JobJob Description: Essential Job Functions Provides information on problems concerning system function(s) which have been escalated through a problem ticket...
Apply For This Job