Primary Responsibilities:
Provide custom installations that ensure a silent and seamless experience on workstations via automated deployments
Taking ownership of incidents/requests and make sure issue is resolved before the SLA
Resolve errors when received while running software/applications
Escalate requests if required to L2/SME
Use remote control tool to assist end users when needed
Contributes to team effort by accomplishing related results as needed
Provide 1st & 2nd level Tech
Identifies correct knowledge documents and support materials to answer questions and troubleshoot issues
Learns about technology deployments and how they fit within business model/strategy
Explains general navigation to customers; Translates technical terms to non-technical users to help in explaining navigation
Partners with technical teams in order to resolve issues within defined Service Level Agreement
Shows an interest in learning more advanced aspects of the functional skills
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Degree in either Computer Science, Information Technology, or a related discipline
Minimum 2 – 4 years of experience in IT and End user technology
Experience / working knowledge of Microsoft Office products to assist end users with technical assistance for hardware and software
Show an interest in learning more advanced aspects of the functional skills
Team player with multitasking and problem-solving skills
Good communication skills, technical skills
Flexible to work on shifts as per business need
Preferred Qualification:
Good communication skills, technical skills and any certification on hardware & software (Computer Hardware and Software & Mac OS)
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
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