Orcapod Looking for Senior Process Executive – IT helpdesk – Voice Process at Chennai, Tamil Nadu Full Time

Roles and Essential Requirement:
2+ years of experience working in an inbound technical customer support environment for International voice, including experience working directly with product and/or engineering teams.

Knowledge of Remedy System, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries.

Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers.

Should possess excellent customer service skills

Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams.

Fluency in English is must.

Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills.

Familiarity with reporting and analysis, especially MS Excel and Tableau.

Meticulous attention to detail and a commitment to quality.

Desired Candidate Profile

Willing to work in 24/7 environment with rotational week offs

Role:IT Support – Other

Salary: 4,50,000 – 5,50,000 P.A.

Industry:BPO / Call Centre

Functional Area:IT & Information Security

Role Category:IT Support

Employment Type:Full Time, Permanent

Key Skills

it helpdeskinternational voice

voice processcustomer serviceCustomer Handling

Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

Orcapod Consulting Services

Cognizant