Job Description – Desktop Admin Support (L2)
Technical support – Desktops, Laptops, MFD, Thin Client, VNET, Network devices & MAC devices, Installation of relocated /migration of Desktops & other devices
Technical support – Application software for Desktops/Laptops/Thin Clients/MAC devices
Technical support – O/S related patch upgrades & compliance agent & Virus control
Maintenance of security controls in Desktops/Laptops / Thin Client / MAC devices
Monitoring & updating latest Anti-Virus definitions & security patches for all deployed endpoints & working on virus infected pc and cleaning the Desktop/Laptop/Thin Client/MAC devices
Closing calls within SLA
Escalation Management & Knowledge Management
Guaranteed SLA uptime for all calls (95%)
Vendor coordinator for Desktops/Laptops problems
Attending and managing the user calls
Coordinating and Updating Desktops movement (CMDB)
Coordinating with Asset tracker for maintaining asset Management (Hardware & Software)
Keeping track of SLA for all calls
IIS / SQL Server issues troubleshooting
Coordination for Security Audits
Monitoring Print Server, generating report on Print usage on Printers
Skills:
Operating System Knowledge
Hardware Knowledge
Emails Client Knowledge
Ticketing tool
SLA Awareness
Infra Backbone
0365 Services
ITIL Basics
Job Type: Full-time
Salary: ₹100,000.00 – ₹350,000.00 per year
Day range:
Shift:
Work Location: One location
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