Dassault Systèmes Looking for CAD PLM Technical Support at Pune, Maharashtra Full Time

We are seeking a resource in our Technical Support team. We have key mission to support our Customers globally.

What will your job be?

Assist Customers/Partners to troubleshoot and resolve issues involving various DASSAULT Systemes products.

Respond immediately in case of Customer Crisis situations

Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run

Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction

Create Knowledge capitalization content on key technical topics

The Challenges ahead

Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support

Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools

Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity

Your key success factors

B.E., B.Tech from premier institutions with good academic track records 60% through out in all academics with NO GAPS

Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software

0-3 years Industry Experience in any of DASSAULT Systemes products will be an added advantage.

Exposure to PLM operations and concepts is an added advantage

Good English communication skills, both written and verbal required

Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities

Ability to work in a fast paced dynamic environment