We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. This is who we are at our best. One Company. One Team.
AMD together we advance_
Responsibilities:
Position Requirements
Bachelor’s degree in technology or any other bachelor’s degree
1-2 years of Enterprise / Telecom Network infrastructure relevant experience.
Detailed, oriented with excellent communication skills (written & oral) particularly the ability to communicate with staff who are not technically trained.
Presentation skills, quick learner, self-initiated, team player, open to work in shifts to support and monitor the Global Network Infrastructure.
Excellent interpersonal skills needed to work with various levels of technical staff members
Strong analytical and problem-solving skills with demonstrated ability to execute against deadlines
Manage and prioritize multiple tasks. Ability to manage timelines and meet tight deadlines
Self-motivated, constructive, and positive attitude.
Possess good understanding of infrastructure management processes; knowledge on ITIL framework.
Experience as a Network Administrator & hands-on experience in the above areas will be an added advantage
Skills:
Understanding and knowledge of any of the Network monitoring tools (SolarWinds, Appneta and Nagios would be an added advantage)
Knowledge on network monitoring for Large Data Centers, Large WAN, LAN, Wireless Network environment
Experience or knowledge on Incident, Request, Change and Problem management processes
Up-to-date knowledge and understanding of your employer’s business and industry needs, as well as the technical demands
Knowledge/experience on network device administration (Cisco, HP, Aruba)
Knowledge on working with International WAN Service providers for coordination and follow-ups on the WAN outages,
Knowledge/experience with inter-network routing architectures, and the underlying network security technologies
Basic understanding on any of the cloud technology platforms (Azure / AWS / GCP / OCI)
Basic understanding on any of the SDWAN technology (Silver peak preferred)
Any scripting / programing knowledge or experience would be an added advantage
Security: Knowledge of Firewall (Palo Alto), WAN Accelerators (Riverbed), Proxies, Load Balancers
Recognize the importance of customer focus and/or of serving the needs of the end user
Productivity Tools: Word, Excel, PowerPoint & Visio.
Certifications
CCNA/CCNP Certification would be an added advantage.
Responsibilities
24×7 Remote Network Monitoring & Management
Own the networking issues connecting and supporting the corporate and shared network environment
Processing the ticketing queue of managed support tickets
Perform basic troubleshooting of issues alerted by the monitoring system, update the tickets with up-to-date details and a summary.
Provide 1st level technical support on network related issues.
Coordinate and work with the vendors for WAN/Internet link issues/flaps.
Manage and maintain vendor and internal scheduled maintenances
Provide hardware support & maintenance for all networking components
Manage existing and new networking solutions, including monitoring the network stability and uptime.
Escalate any critical issues/incidents identified via proactive monitoring to the L2 team for more detailed investigation.
Responding and documenting outages and circuits down through incident reporting.
Responsible for ensuring back up is performed in accordance to business/department guidelines
Provide monthly reporting on agreed Key Performance Indicators.
Documentation and change control
Involve in SNMP Network management
Monitor event logs and services to be proactive in identifying potential issues
Prepare Trend Analysis based on link Usage and Hardware Utilization (CPU, Memory, ports, etc.,)
Attend scheduled network change calls impacting the network monitoring
Shift Handover and Shift Updates.
Qualifications:
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
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