Aveva Looking for IT Vendor Hardware Analyst • Infrastructure and Operations at India Full Time

Vacancy No VN8765

Vacancy Name IT Vendor Hardware Analyst • Infrastructure and Operations

AVEVA Employment Type Full Time Permanent

Primary Function Infrastructure and Operations

Location Country India

Work Location

About our Opportunity Job Purpose

Responsible for ensuring that all hardware ordering activities are managed in a timely manor and engaging customers where required. Complying to the ITSM working processes. Ensuring all hardware orders are in accordance with company policy and asset management processes.

Principal Accountabilities

Processing user hardware requests ensuring all requests are correctly approved and hardware purchased in agreed timescales in accordance with SLA’s.

Raising required POs within multiple ERP systems

Following up on outstanding POs and Orders with internal and external key contacts

Updating the ITSM ticket system and ensuring the requestor is updated.

Picking up and manament of escalations for individual orders or from key IT stakeholders.

Goods receipting and updating the hardware asset inventory.

Resolving invoice disputes

Skills

Ownership and resolution of daily challenges

Customer service and customer complaint management

Time management

Able to manage all parts of the process to ensure all ongoing orders are revised and progressed

Excellent communication skills

Workload prioritisation

MS Office with good Excel knowledge

Experience Required

2+ years within a similar role

Proven experience in Hardware procurement activities

Managing user requests

Excellent English communincation skills – speaking and written

ITSM Tool – Service Now

ERP System – Oracle, PROC, SAP