Job Description
The Analyst, IT Operations is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.
Key Duties and Responsibilities
Active participation in Incident Management. In case of Sev1 incidents, validate from production floor all the artifacts and extract details like Ping/Trace Route and initiate troubleshooting session with all platforms to isolate the problem.
Ensure completion/addition/modification of Backup is managed & monitored daily. Managing Tape inventory for Concentrix & Customer owned Tapes and moving them weekly to off-site location. Catering to restoration of data on requests received from Business.
Supporting new Transitions on Image & Desktops Readiness.
Ensuring all PCI, HIPPA accounts are IT security compliant as per PCI, HIPPA etc. guidelines.
All security controls are implemented starting from Active Directory group policy deployment on all production desktops.
BCP test for IT infrastructure, links/firewalls specific to all accounts. Performing failover tests for Firewall, Network, Servers AD/DNS/DHCP services, PA & BA switch testing to ensure we are compliant with BCP guidelines and contractual obligations to the customer.
Ensuring compliance & security for the site. Maintaining system compliance & audits as per COPC, ISO 27001 etc. standards & ensure 100% contract compliance.
L2 support for all network, server & voice infrastructure for CNX and client owned equipments as applicable.
SSAE activity.
PGP Desktops Validation, OU Users Policy Validation & Computer OU Policy validation.
Tickets review of all pending tickets.
Site Hardening testing.
Validating these controls like printer permissions, AD Users & computers permissions for restriction of c: drive permission, saving rights, software installation rights & software deployment on desktops.
Validation & updation of images & documents on Tivoli servers to ensure all images are updated with latest patches, customer software, Service Packs etc.
Measure & support b/w consumption of accounts and monthly reporting.
Validation of Client Asset/Software with client and ensuring all these assets are a part of inventory.
Updating Daily/Monthly/Quarterly/Half Yearly/Yearly Health Checklist.
Managing Local DNS /DHCP/File server/Tivoli server for service delivery location as day-to-day operation to support Business.
Achieving and Maintaining high IT VOC scores. Action planning for identified áreas
Location:
India Hyderabad, Telangana
Language Requirements:
Time Type:
Full time
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