Jacobs Looking for Technical Support Technician Senior at Gurgaon, Haryana Full Time

Your Impact:
At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. If you’re interested in a rewarding career working with the industry’s best and most innovative engineers, then Jacobs is where you belong. We are looking for a driven and curious results-focused Global Support Service Technician to grow with our team.

As a GSS Technician, you’ll provide remote support for installation and configuration of the Operating system, software, applications and provision required access. Your team will work collaboratively to maximize customer satisfaction and the up time of the end user/customer in the production environment. This includes participating in training that’s relates to the enterprise’s applications and systems. Your exceptional customer service skills, paired with advanced technical knowledge will lead you to success in working/assisting with other teams in relation to operating within the established applications and systems within the organization. This will help alleviate time consuming tasks that are escalated from the Level 1 – Global Service Desks along with other groups.

As a GSS Technician, you’ll have the opportunity to:
Diagnose, troubleshoot, and resolve issues by communicating effectively to understand the nub of the problems

Should investigate the problems and recommend effective remedies for the prevention of problems

Provide closed looped contact with end-users to verify final solution and determine satisfaction level

Participate in training, always learning, developing and growing along with your team

Demonstrate a high standard of business and ethical conduct with end-users, vendors and employees

Follow workplace operating and environmental, health and safety procedures and guidelines.

Recognize the need for process improvement, and help your team effectively manage change

Encourage, maintain and develop a professional business relationship with customers by providing first-class service

Manage Service Requests effectively; ensuring information is captured in for future reference and analysis

Demonstrate hands-on knowledge on AD, Exchange Management Console, Citrix, VDI, MS Office, Office 365, Remote desktop tools, ServiceNow, Information Technology Service Management tools, and many others related software and hardware tools

Your role keeps our company connected and we’ll support you with what you need to be successful.

#CorpITJobs

Here’s What You’ll Need:
Relevant tertiary and/or professional qualifications or equivalent experience with knowledge of IT Service Desk

Sound knowledge of ITIL Framework

Ideally, you’ll also have:
Bachelor’s degree / Diploma holder in a computer related field preferred

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $13 billion in revenue and a talent force of more than 55,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.