DB Schenker Looking for Service Desk Agent (Return to work Program) at Gurgaon, Haryana Full Time

• Provide support for all Information Technology products and services. Support may include answering questions, Windows troubleshooting, O365 issues handling, teaching, or instructing customers regarding software or hardware functionality and communicating policy. Additionally, it may involve troubleshooting Printer, Internet, Email, SharePoint, OneDrive, VPN etc. related issues and resolving difficulties by taking system thru remote tools.
• Determines the most effective manner to resolve client’s technical issue. Engages in research and in-depth troubleshooting to resolve technical issues.
• Perform first level support (based on ITIL definitions & Application Support SOPs) to international customers
• Pro-actively monitor the respective system and react to any anomaly
• Able to support on weekend and public holiday (On-duty Working may be required).
• IT infrastructure background (mailbox, VPN, communication system, desktop) is a plus
• Network/data center technical support experience is a plus
• Strictly follow and comply with all the rules and regulation on DB Schenker Compliance Guideline.

Requirements

• Experience – 1-2 years in Technical Voice Support Process or similar environment
• Degree in Computer Science or similar major
• Service Desk environment experience would be an advantage.
• ITIL certificated as a plus.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Contact

To be considered for this position you must have valid rights to work and live in India.