With a combination of adaptive software, great people and a proven implementation methodology, Anaqua partners with its clients to build global capabilities that integrate workflows and web-based collaboration across the IP lifecycle. Anaqua is committed to 100% client satisfaction.
Position Overview
Anaqua is seeking a highly motivated Senior Specialist – IT Support who is eager to help us expand and maintain our corporate IT organization. This is an exceptional opportunity for the right person to come in and help assist our Tier-1 Helpdesk and our core corporate IT systems. You should be a team player with strong communication skills, attention to detail, strong system administration skills on the Microsoft platform, ability to juggle multiple tasks at once, and the ability to prioritize tasks with minor supervision.
The position includes but is not limited to; support of the Anaqua corporate network, Azure virtual machine maintenance, Azure virtual machine maintenance, workstation support, new equipment buildup, active directory management, virus protection management, Windows updates management, email management, and corporate security, and corporate IT assets management.
You’ll Love This Job if You Like To:
Assist with the Tier-1 helpdesk employees’ activities and workloads
Responsible for setup and maintenance of internal hardware and software for Anaqua’s APAC staff (based primarily in Gurgaon, Hyderabad, and Tokyo), including laptops, servers, and office equipment
Administer Active Directory, Office 365, Email threat management and SSO solutions
Manage patching and endpoint security for all corporate assets
Maintain physical infrastructure, telephony systems and core networking equipment
Assist with auditing efforts for adhering to our ISO 27001 certification and Type 2 SOC 2 assessments
Work closely with other IT and Hosting staff worldwide to coordinate and standardize our operational processes
Manage and support IT projects as needed, including effective communication with outside vendors and consultants to minimize downtime of supported applications
Ensure security protocols are followed in all environments (including user account and password maintenance)
Deploy virtualized environments in Azure for client engagements and testing
Assist with varying security monitoring solutions for incident, breaches and DLP issues
Potential to work off hours for critical infrastructure issues, be capable of 24×7 reach if needed
Skills and Experience Required:
The ideal candidate must be self-motivated with proven technical skills and comfortable in working in a matrixed organization structure, comfortable in the dynamic atmosphere of a software vendor with a rapidly expanding customer base, and well-organized and analytical.
Proficiency in Microsoft technologies (e.g., Windows 10, Windows Server 2019, Office 365, Azure) is required
Experience with Microsoft SQL Server basic maintenance tasks is preferred but not required
Solid understanding of Active Directory, Group Policy, DHCP, DNS, VPN solutions, VLANs and VoIP technology is required
Experience with backup solutions and data recovery efforts for DR scenarios
Experience with SIEM, DLP policies/tools, Vulnerability tools highly desirable
PowerShell scripting for automated tasks and deployment scenarios highly desirable
What You’ll Need to Be Successful:
Bachelor’s Degree in information technology, computer science, or related field preferred
2-5 years’ experience in a Systems Admin role with a proven troubleshooting and administrative skillset
Ability to work successfully with different functional team members, clients and different professional styles
Excellent written and verbal communication and presentation skills
Strong organizational skills
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