TECH SUPPORT HELPDESK ASSOCIATE
Role & Responsibilities :
Handle incoming queries and support requests from Users and provide suitable resolution
Identify the actual cause of problem or ask right probing questions to arrive at possible causes
Ensure a satisfactory closure or with a response for followup
Should be able to judge timelines for escalations and handle conversations with senior hierarchy at both sides
Should be able to work on ticket systems and manage support desk email
Ticket management is largely on telephone calls, Candidate is expected to communicate with end users over phone for taking detailed info.
Place of Work : Onsite, from our office at Uttarahalli Bangalore
Qualification :
Degree in any discipline, final year or pursuing candidates can be considered if other criteria has good matches
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Skills :
Good communication skills,
Analytical skills
Work with team
Good at Owning responsibility or sharing responsibility as required
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Experience :
Having similar experience will be an added qualification, not mandatory.
Candidates with Non-IT background will also be considered
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Languages:
English Read,Write,Speak, Fluency command > 7.5/10
Hindi : Speak 7.5/10, read write – 5/10
Other languages preferred, optional
#1 Tamil
#2 Telugu
#3 Malayalam
#4 Bengali
Total work Experience : not more than 4 yrs
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹15,000.00 – ₹18,000.00 per month
Day range:
Shift:
Ability to commute/relocate:
Application Question(s):
Education:
Shift availability:
Speak with the employer
+91 8884677703
Expected Start Date: 23/01/2023
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