Roles & Responsibilties :
Provide Telephone / Remote /Physical Support L1 to go physically to customer location if required.
Monitor Tickets & Escalations from the users/IT support
Baseline/Configuration of Desktops, Laptop and Servers per IT guidelines
Software’s Installation & Configuration
Windows 7 and Windows 10 troubleshooting
Laptop and Desktops redeployments (Include DBAN)
Troubleshooting Hardware & Software Related Issues
Client Accessories Configuration Printer, Fax, Wireless Devices, etc
Data Backup Client Support
DNS, DHCP, AD, and Email account management.
WLAN & VPN two factor authentication setup and troubleshooting.
First line Windows server support
Working with hardware vendors on fixing Hardware issues
Consult and Escalate tickets to 2nd/3rd level support to find resolution.
Order or buy computer systems and liaise with purchase and supplies department.
Maintain computer peripheral devices like printers and resolve associated problems.
Knowledge of network security practices and anti-virus programs.
Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance.
VPN Configuration & Troubleshooting, Remote Support
Requirements :
Analytical thinking.
Attention to detail.
Customer service best practices.
Knowledge of computers and other hardware devices.
Knowledge of network troubleshooting, Ethernet and IP configuration.
Knowledge of software distribution and patch management.
Knowledge of ticketing-based support systems.
Apply now on [email protected] or
(+91) 9393939065, (+91) 9966062884
VGL COMPANY OVERVIEW: Listed in 1996-97 on Indian stock exchanges, Vaibhav Global Ltd (VGL) is an end-to-end electronic deep discount...
Apply For This JobResponsible for maintaining the companys IT network, servers and security systems. Hands-on Experience to provide technical support for both hardware...
Apply For This JobSiemens Digital Industries Software is a leading provider of solutions for the design, simulation and manufacture of products across many...
Apply For This JobRoles and Responsibilities: Responsible for handling IT requirements from US based clients/Candidates Manage the full-cycle recruiting process from sourcing strategies...
Apply For This JobWho We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to...
Apply For This JobWe provide IT Internships and Academic projects with placement assistance. BCA|MCA|BSC|MSC|BBA ( All degree & pg & engineering) Languages; PHP,...
Apply For This Job