In your journey at EXO Edge, you will be:
Primarily focused on:
Managing windows desktop troubleshooting
Managing Windows application troubleshooting
Basic networking skills
Fulfilling the below roles and responsibilities:
Communicate with end-users to understand their support requests.
Provide initial technology support to regional and corporate offices on:
Microsoft Windows
Apple iOS
Microsoft Office Suite
Computer Hardware
Mobile/Tablet Equipment
Printers/Copiers/MFD’s
Other Application Software as required.
Escalate support requests to upper tier resources when appropriate.
Enter, organize, and track technology work tickets.
Collaborate with and assist the rest of the IT team.
Perform other assigned duties not defined.
Reporting and analysis
Knowledge of installation, configuration, and management of Desktop Operating Systems such as Microsoft Windows XP and Windows
Basic IP/Networking Skills
Knowledge of configuration and management of mobile devices and Active Sync (iOS and Android)
Ability to manage Active Directory accounts and passwords (password resets, account unlocks)
Knowledge of installation, configuration, and use of the Microsoft Office suite
Bringing in the below experience:
2-5 years of experience as a System Analyst in a global organization handling more than 100 nodes.
Bachelor’s degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
Technically sound in:
Windows administration
Microsoft Server
Shift Time:
Rotational (24*7)
Based at:
Mohali
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