Our client an Investment bank is looking for Support Manager.
Responsibilities:
Manage Team which supports Global Server Infrastructure
Proactively support all Server infrastructure technology maintaining a 24x7x365 service to our business
Adherence to best practices on managing systems and services across all environments
Work in close cooperation with colleagues in other times zones to provide seamless follow-the-sun server support
Manage, coordinate, and implement software upgrades, patches, hot fixes on servers
Create and modify scripts or applications to perform tasks
Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
Collaborate closely with the team to develop and implement automation strategies and simplified deployment processes
Provide weekend support for scheduled weekend changes as required
Provide on-call support during off hours if needed
Participate in Disaster Recovery and BCP drills as needed
Manage Physical server infrastructure using remote access
Manage and maintain virtual machines in our internal ESX farms as well as in our public and private cloud
Build new physical and virtual servers as per standards
Work closely with Applications Development, Applications Support, Innovation, Build and Release and Project Management colleagues
Work on automation of routine tasks such as patch management
Closure of Audit reports, Mitigation of InfoSec Vulnerabilities reported by IT Security Team
Maintaining CMDB for Servers Infrastructure, Software Licenses such as Redhat, Windows
Closure of Severity 3 and above incidents within TAT
Manage changes to Server Infrastructure using SNOW
Preparing SOPs for routine Server related Tasks as suggested by Engineering Team
Updating Policy, Procedure documents whenever there is any change in process, technology
Ensure deployment of Anti-Virus solution, syslog agents on all Servers
Requirements
5-10 years’ System Administration experience for Windows, Redhat etc
Must have knowledge on Windows, Linux both physical and virtual environment
Should have knowledge on managing VMWare vSphere virtualization
Must have hands on experience with physical/VM server deployments and commissioning
Good to have experience / knowledge of various HPE or other server hardware and architecture
Good to have automation experience using scripting language such as Shell, Perl and/or Python scripting
Good to have MS Windows OS knowledge will be added advantage
Good to have knowledge of Veritas cluster and Veritas Storage Foundation products
Good to have knowledge on cloud technologies (AWS)
Should have good communication skills
Courageous and a strong affinity for continuous improvement
Collaborative and curious, someone who enjoys working with others
Experience in any tool (i.e. Service Now, SCOM, CyberArk, ITRS, Grafana) SAN/NAS and Backup expertise, including Veeam
Operating Knowledge of Docker and Container management
Ansible and other automation tools
SAN/NAS and Backup expertise, including Veeam
Linux, Windows certification will be considered an advantage
ITIL V3, Project Management also a plus
Please email your updated resume to [email protected]
Interested individuals can press apply now or email their updated resume to [email protected]
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