Unilever Looking for R&D IT Landscape Manager – Operations at Bengaluru, Karnataka Full Time

Job Title: R&D IT Landscape Manager – Operations

Location: Bangalore

ABOUT UNILEVER:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!

Business Context:
As part of Enterprise Support, IT Innovation is a critical component underpinning Unilever’s ability to win in the market and achieve the goals of Compass. It does this by delivering excellent IT services globally so that Unilever can better serve customers, translate its global scale into local cost competitiveness and create maximum agility.

Main job purposes:
The R&D IT platform within Unilever Enterprise Platforms has 60+ Business Services enabling Unilever R&D’s backbone functions, around Experimentation, Simulation, Formulation, Packaging, Regulatory and Safety Assessment. These functions within R&D IT are managed under 4 vertical pillars – Capture, Create, Simulate and Exploit based on the backbone capabilities delivered. Majority of these applications are hosted on Cloud. These applications are built on various technologies across SAP, .NET, JAVA, SQL, and many others. Service Operations is a horizontal pillar in the platform responsible for Application Maintenance, Landscape Management and Service Delivery covering all the vertical pillars.

Scope of the Role

Supporting R&D Applications in BAU for Incidents, Problems and Service Requests

Collaborate with Digital R&D to support applications in BAU

Handle audits and Cyber security related activities

Manage IT Service Delivery by ensuring governance around Change & Release Management, adherence to IT KPIs, Service Continuity, Information Security Compliance

Ensure smooth Transition of Services from Programs to Run

Provide required Infrastructure & Technology support for Innovations

Ensure System Uptime, Resilience & Risks Management

Responsible for developing Regression and Performance testing capabilities for R&D Applications

Responsible for Software renewals, License Costs & Infra Costs management

Manage Strategic relationship with Key Product Vendors

Manage annual budgets for Run operations

Key Deliverables

Lead R&D IT Support function to enable stable Service

Manage cost optimization of the Services

Work with functional leads / teams to ensure resilience via issue resolutions, upgrades, compliance, and land service improvements

Talent Management – Creating a High Performing team, enabling digital culture and mindset within teams, building talent, and ensuring retention of domain knowledge in UniOps

Essential Skills

Experience in managing large scale End to End Support Operations across technology and product stacks

Strong IT Service Management concepts to deliver IT as a Service

Good Working knowledge of IT systems landscapes

Understanding of various Software Testing tools

Ability to lead and manage teams in a cross functional structure and deliver through them

Strong interpersonal skills, with the ability to influence and build strong & trustworthy relationships with people from across different functions

Ability to work with Finance Business Partners and manage budgets

Experience of managing external service providers delivering projects and support

Desirable Skills

Business Partnering experience

Knowledge of Science objectives

Awareness of evolving Cloud concepts

Awareness of emerging technologies : Artificial Intelligence (AI), Machine Learning (ML)

Direct Reports

Key Interfaces

Application Maintenance Lead

Landscape Lead

Service Owner

Testing Team

Internal Interfaces

Platform Functional Leads

Enterprise Platform Teams

Digital R&D Leads

Enterprise Architecture

UniOps Tech Services Teams

UniOps Finance Business Partners

UniOps Cyber Center of Excellence

Operations Excellence Center

External Interfaces

SI Partners

Key Product Partners