indiagold Looking for Senior Engineer – IT Gurgaon at Gurgaon, Haryana Full Time

Job Information

Industry

Technology

City

Gurgaon

State/Province

Haryana

Country

India

Zip/Postal Code

122102

About us

indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.

Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more.

We are rapidly growing team passionate about solving massive challenges around financial well-being.

We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.

Job Description

• Installing and configuring user laptops/desktops/mobile devices
• Responding to L1/L2 IT support requests
• Interact with users to diagnose software, networking, or hardware issues
• Providing technical support on-site or via remote-access systems. Conduct screen share sessions if required
• Repairing hardware malfunctions, software issues, and networking problems
• Properly escalate unresolved issues to engineering team
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time

Requirements

• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Proven work experience as a IT support engineer
• Knowledge of web services, API, and IP-based protocols
• Good understanding of computer systems, mobile devices, and other tech products
• Knowledge of computer hardware and networking systems
• Ability to provide step-by-step technical help, both written and verbal
• Ability to troubleshoot complex hardware and software issues
• Excellent written and verbal communication skills

Benefits

• Best place to work
• Competitive salary
• Full Medical and Accident Insurance
• On-roll Employee – not on agency payroll
• Employee Referral Bonus
• On-time Salary and Incentive
• Job Stability – 0 Employees Laid Off due to Covid
• Different Businesses – Locker, Loan, Digital Gold
• Tremendous Growth Opportunity