Cameo Global Communications Pvt Ltd Looking for Network Support Engineer at Bengaluru, Karnataka Full Time

Designation- Network Support Engineer

Description- Candidates will be responsible for the support on worldwide production network operation. Maintain and schedule an event for network operation requests, interact, and coordinate with engineers.

The successful candidate will report to the Operations Manager and under his supervision he/she will have responsibilities in the following areas:

• Excellent communication skills in both Verbal and Written maintaining proper communication Etiquette.
• Knowledge and experience on CCNA is mandatory. Perform network configuration and troubleshooting in the Areas of LAN/WAN.
• Provide monitoring & analysis support of networking components Configuring and Troubleshooting Wired and Wireless networking devices, router / switch configuration.
• Holding Good Knowledge and Experience working with OSPF , SDWAN/Viptela and BGP protocol.
• Raising Trouble tickets with Service Providers and following up with the Escalation process as when required.
• Working with clients and Field engineers as and when required.
• Basic knowledge in Meraki devices.
• Perform trouble ticket case management.
• Perform network changes through process of change management.
• Be creative pro-active and take initiative to optimize and improve the engineering team.
• Required to work within and move seamlessly between multiple network support areas.
• Ability to clearly and professionally communicate with Engineers and partners and Team
• Requires excellent customer service skill set and ability to receive and quickly act on expedited issues.
• Document records of client interactions as required.
• Reporting Issues, advances made and other important information to stakeholders.
• Follow prevailing communication guidelines, regulations and company policies.
• Able to manage tensity situations effectively.
• Absolute availability and adherence to work shifts as assigned on a 24/7 mode.

Qualifications:

The ideal candidate is a motivated team player with the ability to drive outcomes in a high production environment. Strong computer skills and an upbeat and winning attitude are a must. The ideal candidate possesses strong work ethics with an emphasis on quality. Recommended depth of experience includes:

• BSC or BE in CS/EE or equivalent experience.
• Prior work experience in NOC environment.
• Holding Knowledge on CCNA One or more years’ experience building and maintaining Enterprise network.
• Solid understanding of networking theory including detailed, specific knowledge of TCP/IP and other protocols over Ethernet experience with point-to-point circuits, modems, and asynchronous lines and the ability to troubleshoot these connections in conjunction with circuit providers.
• Excellent organizational communication and customer service skills as applicable to a very technical environment
• Professional flexibility and reliability coupled with an ability to work with a high degree of autonomy.
• Willing to work in rotational shifts, on Weekends and 24X7X365 environments as required.
• Experience with desktop or helpdesk and support of remote access.
• Knowledge and experience with Microsoft Office software tools.
• Ability to multi-task, prioritize, and manage time effectively.

Requirement:

• Willingness to work for outbound and inbound calls.
• Should be dynamic and a quick learner.

Working Hours and Shifts:

• 5 working days in a week.
• Based on the client requirement candidate will be assigned to rotational shifts or continuous night shift.

The above details are subject to changes based on Client requirements and the candidate should be flexible as and when the client requirements changes.

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹450,000.00 per year

Day range:

Shift:

Education:

Experience:

Speak with the employer
+91 8197641996