Progressive Infotech Pvt. Ltd Looking for Hiring for IT Helpdesk at Lucknow, Uttar Pradesh Full Time

Roles and Responsibilities

• Coordinates the processing of incoming requests to the Service Desk via all methods to ensure courteous, timely and effective resolution of end user issues, based on issue priority.
• Develop help sheets, solutions and FAQ lists for end users.
• Develop standard operating procedures for IT support staff that outline how problems are identified, documented, assigned and corrected.
• Develop request handling and escalation policies and procedures.
• Alert management to emerging trends in incidents.
• Track and analyze trends in the Service Desk and generate statistical reports.
• Generate reports based on service level agreements and required metrics.
• Assist in providing first level support to end users when volumes are high; May be required to act in the role of an IT Technician II as demand requires. Will be required to participate in the on-call rotation.
• Perform other related duties, as assigned.

Desired Candidate Profile

Any Graduate or a three-year program at a recognized educational institution in Computer Science or Information Technology, or an acceptable combination of education, training and experience.

Job Type: Full-time

Salary: ₹216,000.00 – ₹280,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Day range:

Shift:

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 8368945837