Total experience range = 5 -10 years
CTC = Need to analyse from the profiles current salary and plan a budget.
Notice: Immediate or 30-60 days
Work Status: Work from Office (Chennai)
Job Description:
MS Office expert – Excel, Word & PowerPoint
Knowledge in managing the Project Managment for SAP/Non AMS projects or Transformation projects (Full scale implementation with end to end process flow)
A solid understanding of Excel formulas, Vlookups, and pivot tables
Knowledge of ITIL is a must, certification will be a plus
Excellent communication skills in written and verbal english
The work environment is 24X7X365 and requires shift operations.
Knowledge of SAP fundamentals is not a requirement but would be an advantage.
Enterprise IT operations or SAP Operations is a must.
Ability to understand an environment driven by SLAs and KPIs
Having experience with people coordination (internal and external)
Experience with ticket management software (JIRA and Zoho Projects) is required.
It is necessary to have escalation management skills
Task coordination with Service Providers and Vendors for high-priority tickets.
Performing an audit of all tickets (incidents, service requests, problem tickets, RCA, etc.) according to the service level agreements
Must Have:
Minimum of 5 years of Enterprise IT operations support or SAP Operations understanding is a must.
MS Excel proficiency in data management and transformation
Expert in Project Management skills
Any Degree
Industry
IT Services
Work Experience
12-15 years
Salary
10 – 15 LPA
City
Chennai
State/Province
Tamil Nadu
Country
India
Zip/Postal Code
600041
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