FCT CSO – Job Description
customer support officer
work location : ELECTRONIC CITY BANGALORE
Objective: There is a change in Field Service, On-Site support delivery model, we are moving from a small partner to State level partners, who has their presence in multiple locations within state and multiple states for HP projects, which is scalable, sustainable and comparatively ease of day-to-day operations.
Control Tower Team (FCT): To effectively drive the state level ASPs, we need to have right, competent experienced FCT CSOs to drive day to day operations and get into analytics largely on auto mode, many of the current team members are not in line with the expectations, because, while hiring them, our requirements were different, all new replacements should be aligned, hired with the upgraded skill sets.
Roles : Contract
Qualification: 3 Years Diploma or Graduation, preferably technical.
Computing Knowledge: Well versed with operating Computers, working on Excel sheets for data analysis, reporting, interested to learn unknown areas with self-initiatives.
Languages : English, Hindi, Regional language
Communications: Good communication skills to work with Flex Internal team, ASPs, end consumers, HP team.
Experience, Skill Set:
Working with reputed IT, Automation, Consumer electronics companies directly on contract/direct, or with their National/Regional Service Providers for Field support.
Minimum Exp: 2 years in Service Operations, managing E2E call management, driving customer SLA
Escalation Management: Ability to handle end consumer, Brand escalations with dur care and driving closures.
Approach: Process Oriented approach to work, resolve any challenges, Customer FIRST mindset
Skills to work with CFT and work for a solution with solution mindset, interpersonal relationship is very important.
Travel: Willing to travel within City, if required out site city is important based on the business needs
Job Types: Full-time, Regular / Permanent
Salary: ₹30,000.00 – ₹35,000.00 per year
Benefits:
Day range:
Shift:
Ability to commute/relocate:
Education:
Experience:
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