Job Description
Roles & Responsibilities:
Deliver service and support to end-users using and operating automated
call distribution phone software.
Interact with customers to provide and process information in response to
inquiries, concerns, and requests about products and services;
Gather customers information and determine the issue by evaluating and
analyzing the symptoms;
Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router,
switch, Sip configuration;
Diagnose and resolve technical hardware and software issues involving
internet connectivity, IPTV, VOIP, basic trouble shooting and more;
Need to know only basic trouble shooting of Domestic routers, Mac ID and
windows.
Knowledge about DNS, Basic network trouble shooting
Research required information using available resources;
Follow standard processes and procedures;
Offer alternative solutions where appropriate with the objective of
retaining customers
Organize ideas and communicate oral messages appropriate to listeners and
situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates.
Job Type: Full-time
Salary: ₹14,000.00 – ₹30,000.00 per month
Benefits:
Day range:
Shift:
Speak with the employer
+91 9997397664
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