Responsibilities
· Installing and configuring computer hardware, software, systems, networks, printers, and scanners
· Monitoring and maintaining computer systems and networks
· Responding in a timely manner to service issues and requests
· Providing technical support across the company and different branches
· Setting up accounts for new users
· Repairing and replacing equipment as necessary
· Keep computer systems running smoothly and ensure users get the maximum benefit from them
· Install and configure computer hardware operating systems and applications
· Troubleshoot system and network problems, diagnosing and solving hardware or software faults
· Replace parts as required, provide support, including procedural documentation and relevant reports
· Set up new users’ accounts and profiles and deal with password issues
· Conduct electrical safety checks on computer equipment.
· Provide technical assistance with computer hardware and software
· Resolve issues for staff via phone, in person, or electronically
· Log bugs and enhancement requests
· Perform hardware and software installations, configurations and updates as needed
· Create and maintain tips and tricks solutions for online database and web site
· Provide introductory on-line & classroom training for company products
· Resolve technical issues in a timely manner using available resources within the company Requirements and skills · High-level knowledge of commonly used software, hardware and applications
· Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
· Demonstrated written communication skills to create useful support logs
· Analytical and problem-solving skills to troubleshoot and diagnose issues
· Time management skills to provide updates and fixes within a promised time frame
· Observational skills to recognize warning signs that indicate potential problems
Job Types: Full-time, Regular / Permanent
Salary: ₹20,000.00 – ₹35,000.00 per month
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Speak with the employer
+91 9946173614
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