Position Description:
Cogno AI requires a versatile and an efficient Associate Project Manager for handling all
client escalated queries. It will include coordinating with the client, taking up their issues,
troubleshooting, diagnosing the cause for the issue and resolving it at the earliest.
Responsibilities:
● Act as a link between the company and the client.
● Oversee and handle the complete end-to-end client support process.
● Communicate and coordinate with Product Development and Project Management
Teams.
● Acquaintance with the significant and complete knowledge of the projects running to
fine tune user experience.
● Engaging actively with clients and handling client escalated issues post installation or
implementation of their product needs.
● Provide technical expertise to clients in order to understand and resolve their issues.
● Addressing and acknowledging the clients’ queries with prompt replies.
● Keeping track of end reporting on project progress.
● Supporting the coordination and management of projects.
● Completing the documentation for the processes with respect to various projects.
● Performance of Root Cause Analysis to find out the causes for the issue arising so
that preventive actions can be taken.
● Suggest timely, effective potential solutions for the deviations or issues occurring.
● Taking active interest in suggesting necessary changes in product development.
● Holding complete accountability and ownership for end-to-end user experience and
complete focus on client satisfaction.
Eligibility:
● B. Tech in Computer Science or IT or equivalent degree would be preferred.
● Fluent in Verbal and Written English.
● Experience of 1-3 years into Project management or Project handling.
Benefits:
● Get a chance to shape your career in one of the fastest-growing spaces – Artificial
Intelligence, Machine Learning, and other new-age technologies.
● Get a chance to work with some of the largest enterprise clients like ICICI Bank, HDFC
Bank, Kotak Mahindra Bank, etc., and understand their business model and
operations.
● Best of both worlds – Work experience of a startup and branding of Fortune 500
companies!
● Very fast-paced growth environment. You tend to learn and grow at a 2x rate
minimum!
● Work with an incredible team that has created products for big BFSI enterprises (one
of the toughest markets to crack!), which the customers love!
● Lots of creative freedom!
● Lots of fun at the workplace. Frequent fun activities to make work even more
enjoyable :)
● Fantastic company culture. No politics. Just pure work and play!
● Very approachable and helpful seniors and peers.
Should have work experience for End to End Recruitment . Should have strong knowledge in Open source technologies such as...
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