Job Description:
SAS Infrastructure as a Service (IaaS) Team is a service organization responsible for providing IT support for our full spectrum of SAS Solutions to Infrastructure & Platform Services. Additionally, the Infrastructure as a Service (IaaS) team works with other SAS IT teams to improve our service catalog offerings to our customers including helping to implement next generation technologies. As an Engineer in the SAS Infrastructure as a Service (IaaS) team, you will use your communication and technical skills to support internal and external customers in our hosted & internal environment. You will help design, implement, and support a large heterogeneous network environment. You will be responsible for helping to maintain Service Level Agreements and Operational Level Agreements, and improve the performance, reliability, and standardization of our hosted & internal solutions.
Primary responsibilities for this role include:
Initial Environment Setup for customers – routers, switches, firewall, F5, Azure
Moves, add, changes of advanced networking tasks for hosted customers
Network Leveraged Services support – Firewall, F5, VPNs
Consult with SAS PMs, CSDMs, and customers on Hosted Network Solutions
Escalation Support
Support Migrations from old network fabric to new fabric and Azure
OS upgrades for Network Devise
Reduction of Technical Debt
Global Management of Wi-Fi and Any Connect Configuration
Address Security Vulnerabilities, Security and Pen Test Findings
Audit Evidence response of network environments and configurations
Essential:
Bachelor’s degree in Computer Information Systems, Computer Science, or related quantitative field
Minimum 4+ years of experience as an Information Systems Engineer in a heterogeneous, dynamic, customer-focused environment
Excellent troubleshooting skills Networking devices such as Firewalls, LBs, VPNs
Experience with infrastructure architecture including Servers, Network, Security, Storage and Backup
Good working knowledge of cloud infrastructure (AWS, Azure etc.)
Participation in a 24×7 on-call rotation schedule.
Utilize trouble ticket system (ServiceNow) to address and resolve customer concerns.
Develop step-by-step documentation for system support tasks.
Preferences:
Collaborative team experience with superior problem-solving skills
Ability to triage requests with multiple admin resource groups
Understanding best practices around information security and data privacy in relation to system access and availability
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [email protected].
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