Department IT
Grade / Level G2A/G2B
Reporting To VP – HR
We are looking for an IT administrator to provide technical support to our employees and
manage the IT function. The role is an individual contributor who will provide complete end-
to-end technical support to the employees across locations.
Role & Responsibilities
a. Provide professional IT support to our user base.
b. Maintain inventory of equipment, hardware, software, and supplies
c. Document and mature IT processes.
d. Ensure asset allocation with required installed software as a part of onboarding and off-boarding of employees.
e. Follow documented processes for standard new hires and departures.
f. Ensure fast resolution of technical issues.
g. Resolve support requests related to user accounts, application access, software requests, and hardware.
h. Support live and streaming all-hands events
i. Support and maintain AV systems, build machines, and network across our office
j. Keep our knowledge base and documentation up to date
Skillset required
a. Unquestioned integrity, highly motivated, positive to challenging environment
b. Strong knowledge of the macOS operating system, including administration best practices.
c. Experience in Remote Desktop Services, Windows, and Mac.
d. Ability to create design documents, system operating procedures, and FAQs
e. PC skills – Microsoft Outlook, Word, Excel, PowerPoint
f. Self-motivated & Ability to work independently.
g. Strong analytical, technological, and problem-solving skills
h. Very strong interpersonal skills (written and oral) and the ability to communicate effectively with a variety of levels of personnel
i. Be an analytical thinker with strong problem-solving skills.
Experience (Years) required Minimum 04 -06 years of relevant experience
Qualification BSc IT/ B. Tech IT
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