House of Shipping Looking for HELP DESK TECHNICIAN at Chennai, Tamil Nadu Full Time

Date: 30 May 2023

Work area: Operations & Customer service

Employment type: Full Time

Location: Chennai

Job purpose:
Call Center Help Desk

Job role description:
Receive, respond, and follow-up with service requests and service tickets in various ways (phone calls, email,…).

Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10.

Proven experience with Ticketing Software.

Ability to work shift work, which may include overnights and weekends to support 24/7/365 operations.

Key interactions (Internal | External):
Internal: Finance | HR & Admin | Operations | Commercial | Sales Marketing, Commercial,Leadership

Education requirements

Graduate

Language requirements:
English

Background and experience:
Strong content marketing and preferably Logistics and Shipping background.

Competencies and skills:
Able to communicate effectively in English both written and verbal with leadership, team members, and customers.

Ability to type while involved in a conversation, at least 30 WPM.

Working knowledge of Windows operating systems and basic network configurations preferred.

Working knowledge of the Microsoft Office application suite including MS Outlook preferred.

Active Directory and Exchange experience a bonus yet not required.

HOW TO APPLY

Please fill out the application form below and share your cover letter and CV.