Philip Morris International Looking for Manager IT Consumer New Delhi, India Information Technology at New Delhi, Delhi Full Time

This person plays dual roles –

(a) Affiliate Stakeholder Engagement and Face of IT

(b) IT Planner for local IT operations (Financial and Strategy)

He/she is the primary local contact for understanding and supporting business needs and priorities including capturing business requirements and translation the same into technical requirements (new solutions / enhancements / improvements in existing live solutions) to meet business needs. This includes regular engagement with the local management team. He / She shall be the first point of contact for support / escalations related to local market IT Concerns. Guide business to enhance their understanding, establish long-term needs and drive solutions/process improvements. This position requires substantial experience with business software/solutions and it requires patience with end users and relentless attention to detail and incremental improvement. This position is expected to understand and support business needs and priorities with IT systems/solutions and services. The Manager IT Consumer also plays a role in the local IT Strategy for the market, over the next 1-3 years.

Principal Accountabilities:

• Affiliate Stakeholder Engagement with Primary Stakeholders in Commercial and Consumer

Membership in the local Commercial and Marketing senior team, aligning on IT needs and IT strategies across Commercial and Consumer. Primary contact in handling local IT Concerns end to end, playing the role of Face of IT in the local market.

• Affiliate BE for assigned Functions (min. 3 functions)

Acquire in-depth knowledge of business processes, solutions and infrastructure of assigned functions. Analyze and understand business needs, priorities & challenges and help formulate opportunities for enhancements, improvements and exploitation. Lead the deployment and localization of business related regional/global solutions and provide maintenance and support for local and global IT solutions to ensure reliability and performance; Guide business users to enhance their long term understanding, establish long term needs and drive solutions / process improvements. This includes promoting the use of global organization’s tools over new local IT solutions

• Service Management for assigned Functions

Understand the business need related to system customization, development etc.; Coordinate with different solution providers (Internal & External) to ensure IT services are planned, delivered and continuously improved within the agreed service levels by leveraging the company standard service management practices. Execute service and technology improvements; analyze service quality (using the organization service management principles and other methods as appropriate) and initiate improvement plans in order to improve service levels that meet the current and future needs of people. Partner with assigned functions to build and test continuity strategies and plans on critical processes to minimize business impact and ensure operational sustainability in the event of unplanned disruptions.

Provide budget assumptions for all cost, resource and efforts relating to solutions (including local infrastructure), and account for the Actuals spent for IT function to affiliate and regional team; Monitor the IT Specs (Planned Vs Actuals) and report the same to ensure there are no deviations

• IT Collaboration Champion

Promote the use of organization’s collaboration tools such as oneplace, sharepoint, Onedrive etc which are easy to deploy and can help business meet their requirements quickly

With the guidance of the Affiliate IPG and Internal Controls, ensure the adherence of controls and measures on supported solutions

Skills & Competencies:

• Strong verbal and written communication skills and successful experience communicating technical information to non-technical users. Ability to navigate multi-layer organization.
• Clear experience in managing business stakeholders within the market, and mapping out clear strategies.
• Popular IT Industry certifications preferred
• Crisis management and ability to handle complex business/technical issues.
• Ability to map out technology roadmaps for multiple solutions and systems across the span of an entire business operation.
• Strong Sales and Marketing understanding in the FMCG environment.
• Strong Vendor Management skills.

Requirements:

• Educational: Post graduate in Computers preferred.
• Experience: Minimum 8+ years in corporate or service provider in IT services and consulting.
• Desired Experience in Program/Project Management, Solution delivery, Business Process Mapping and Sharepoint.