Posting Date:
07-06-2023
Location: Kolkata, WB
Why this job matters
The WAN/MAN/TPNC 3rd Line Operations team is responsible for ensuring the performance of the global customer WAN/MAN/TPNC network and maintaining the processes to be able to accommodate significant changes to it. The objective of this role is to support the Customer Service Desk and the BT Regional Onsite 3rd Line Support teams in providing high quality, cost effective WAN/MAN/TPNC services support and management to the customer globally. Further objectives include the development of technical solutions to meet business requirements, according to the pre-defined standards.
What You’ll Be Doing
· Advanced Troubleshooting on Cisco WAN/MAN/TPNC Routers
· Implementation and change management of WAN/MAN/TPNC changes (e.g. OS upgrades) and ensure all work is carried out to a high standard
· Handle incident events (L3) and Incident/Problem escalation according to the defined standards
· Provide Technical Support during major incidents and troubleshooting assistance for complex operational issues impacting network performance
· Provide Root Cause Analysis for Low, Medium and High Severity Incidents.
· Responsible to document all Troubleshooting activities into the incident record/ticket
· Co-ordinate with onsite operation teams to resolve regional/global problems
· Further development of existing network infrastructure
· Provide a technical point of contact between user/IT groups to ensure effective support
· Project collaboration with Implementation and Engineering teams
· Interface to external vendors to ensure high standard of fault resolutions
· Develop good technical awareness of new product developments in emerging technologies.
· Manage own work effort effectively with minimum supervision
· Work on own initiative, recommending and implementing improvements to the network.
· Mentoring and raising the technical skills of level 1 and 2 engineers
· Risk Analysis and Validate Changes to minimize the impact
· Assist with internal and external audit requests
The Skills You’ll Need
A minimum of 5 years of experience working in a network control environment and experience in all of the following areas:
· Good understanding of all key technologies in Data Networks including traditional WAN and SD WAN and knowledge of Cisco products including Cisco’s SD WAN (Viptela) technology
· Routing protocols (e.g. EIGRP, BGP, OSPF)
· OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switches and LAN design, VLAN’s, VTP, STP, RSTP, MSTP.
· Cisco Router & Switch experience with emphasis on IOS / CatOS, NxOS.
· Experience in Cisco products is essential (e.g. ISR G3, ASR 1000, vEdge 2000/5000)
· Good troubleshooting skills on QoS technologies on Layer 3
· Strong problem solving and analytical skills
· Strong understanding of TCP/IP
· Familiar with Monitoring tools (e.g. Smarts, SevOne)
· Familiar with NGSD and Service Now for Incident/Change Management
In addition the jobholder will need to have had hands-on experience with Network General Sniffers (e.g. Niksun) and a good understanding of all network protocols (e.g. TCP/IP & UDP, SNMP, FTP, TFTP, SSH, IPSec, IPSLA, NTP)
About Us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
Contact- [email protected]
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