M&G plc Looking for Deputy Manager – ServiceNow Architect / Solutions Consultant at Mumbai, Maharashtra Full Time

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. The company has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities.

To transform varying degree of complexity business requirements into technical solutions in accordance with best practice

Develop integrations between ServiceNow and other systems/platforms.

Develop capabilities that drive self-service and automation (Service Portal/Catalogue, Orchestration, Agent Intelligence, Performance Analytics)

Solve technical challenges, collaborating across multiple teams

To support the Platform Upgrades as required by the Platform Manager

Identify opportunities to provide new and/or improved services for our customers

Gathering business, functional and non-functional requirements.

Understanding the AS-IS and TO-BE processes.

To provide guidance / coaching to the customer where there’s opportunities to eliminate “waste” (LEAN Concept) from the processes.

Ensure Stakeholder sign off is obtained to support submitted requirements.

Assist customer in defining requirements and suggest potential opportunities

Assist with the co-ordination of UAT and support UAT, verifying defects/issues with Clients, whilst ensuring acceptance criteria meets customer requirements.

Assist with the scoping, estimation and planning of requirements and content of the Weekly Sprints.

To facilitate the remediation activities for any development that is in a blocked state.

To chair the daily stand-up call on a rotational basis, ensuring that associated records are updated in a timely manner.

To raise the Change Request records to support the release of the Bi-Weekly Sprints.

Ensure system administration activities are actioned.

Act as a knowledgeable adviser for both current and upcoming ServiceNow Platform features and capabilities to ensure maximum value is obtained from the platform.

Providing advice and guidance on ServiceNow capability with our stakeholders (Internal Business & 3rd Parties)

Providing design input and expertise to Projects

To work with our ServiceNow Partners to provide advice / guidance on platform & development best practice

We live by four behaviours at M&G Global Services and we ask all our employees to:

Inspire Others – Support and encourage each other, creating an environment where everyone can contribute and succeed

Embrace Change – Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas

Deliver Results – Focus on outcomes, set high standards and deliver with energy and determination

Keep it Simple – Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things