Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Management Level :10
Work Experience :4-6 years
Work location :Gurugram
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Respond to user/client escalations and engage functional escalation and Management escalation as required 2 Manage requests incidents on ITSM tool 3 Implement the changes as applicable, test the changes and handover to customer 4 Manage the incidents, infra structure changes
Technical Experience : Good knowledge on the Application packaging, Bitlocker Support and Windows Desktop management Participating in meetings and voicing concerns as well as suggestions for improvement Answering or escalating concerns and queries from clients or other stakeholders Completing a range of administrative tasks Maintaining a high level of professionalism while representing the company
Professional Attributes : -Good communication skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently
Additional Information : -Willing to work in 24/7 support rotational shifts
15 years of full time education
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