Location: India
Key Skills
Who Are We?
Bottomline Technologies are transforming business payments and processes for companies and financial institutions around the world. Obsessed with removing complexity and allowing people to simply Pay and Get Paid. Automating and digitising all that is possible. Every day. We empower customer satisfaction through growth in new markets.
Culture and Values
We are a team of people who are strongly committed to maintain our fantastic culture, and ensuring our values and principles are lived out daily. We share ideas, innovate together and support each other personally and professionally in order to delight our customers! Working collaboratively with customers, partners and each other, we achieve a common goal of exceeding customer expectations.
Overview
SWIFT Messaging Group at Bottomline
The SWIFT Messaging Group are responsible for the day to day running of a suite of SWIFT message processing platforms that are business critical to our customers and pivotal to our growth. The teams core responsibilities include responding to operational issues, deploying production changes, capacity management, and implementing automation and monitoring across the complex technology estate.
This team draws on a wide range of technical skills required to operate SWIFT platforms including an expert knowledge of SWIFT Alliance, knowledge of Anti-Money Laundering (AML) principles, and technical capabilities to operate Linux, Windows and SQL environments.
The ideal candidate will have real world experience working in a global operation, be fanatical about repeatable process and automation, and understand the challenging choices needed to create scale, resilience, security and availability. Further, this role requires a business-savvy individual who can manage complex situations with stakeholders and clients.
Job Description
As a Technical Support Consultant, you’ll play a key role in scaling and improving our technical capabilities to drive higher service availability, repeatability, and performance. In collaboration with team members, you will be expected to deliver technical, process and organisational change and improvements in line with the vision set out above.
Key responsibilities include;
Alerting and Monitoring:
Scope, configure and regularly review alerting and monitoring to ensure rapid notification and resolution of production incidents.
SWIFT Incident Management:
Service restoration during Incidents
Create, validate and update service recovery runbooks.
Collaborate with application experts to deliver processes that facilitate “one-click” service recovery capabilities
SWIFT Change
Configure and deliver new customers and services to the production SWIFT platforms
Platform Availability
Drive improvements in the SWIFT environment
Always Available Platform
Participate in the out of hours “on call” rota to ensure industry-leading incident response is in place for any production issues that may arise.
Required Skills
Formal training in Computer Science or IT
Knowledge of SWIFT and AML
Server administration experience on a Windows Server and Linux environments
Experience working with SQL and SQL Server
Automating tasks using Unix scripts or automation tools
A strong desire to work in a technical environment.
Ability to learn quickly (esp. in a technical environment).
Bottomline Benefits
Bottomline are proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment for all employees.
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