Company Overview:
1ICT is a parent company of ASG Group which has over 2000 employees in Australia. In turn ASG is owned by Nomura Research Institute, a Japanese-based consulting and IT solutions group listed on the Tokyo Stock Exchange.
1ICT is a supportive, fast paced and co-operative environment with career growth opportunities. The Australian-based position will allow the successful candidate to gain exposure to new & current technologies and innovative product development.
Position Overview:
This is a diverse and exciting opportunity to be able to grow as an I.T professional within one of Australia’s fastest growing technology companies as a permanent staff member.
In this role you will be working with a highly skilled, high preforming team working with our Tier One clients.
Following is the Job Description:
· Accept & registers Service Calls following standards
· Technical assistance and support over phone and via emails
· Sorting issues related to application being used by client
· Initiative in taking calls and email under technician name and recognizing the correct department for handling those issues
· Fulfilling requests for resetting credentials, login issues
· Taking help of Knowledge Base, old incidents, shared emails and google to sort the issues related to system
· B2B Support
· Assisting the Clients on their Technical Issues
· Taking Remote support and troubleshooting the problem
· Logging incidents and service requests, categorizing and prioritizing them
· Troubleshoot client software and network connectivity problems
· Ticketing tools knowledge
Job Type: Full-time
Salary: Up to ₹485,000.00 per year
Benefits:
Ability to commute/relocate:
Education:
Experience:
Speak with the employer
+91 9899277662
Expected Start Date: 06/09/2022
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