Personality Traits
· Excellent communication skills with customers (excellent spoken and written English language skills)
· Strong analytical and problem solving skills
· Ability to think like a customer (see not their own, but the user’s perspective)
· Should be self-motivated
· Ability to quickly identify challenges and provide solutions
· Able to effectively meet timelines, priorities and needs, and meet quality goals
· Holds self to highest levels of professional code of conduct, ethics and values, presenting true information
· at all times
· Able to take feedback positively and work on the areas of improvement
· Ability to quickly identify challenges and bubble them up all the way to the top management
· (if an when necessary) and provides solutions as opposed to problems
· Brave in doing the right thing the right way, as opposed to just sticking to the right way, following orders,
· or following processes at all costs
· Be Punctual and on-time to their respective shifts, and flexible for 24×7 operations.
Day-to-day Responsibilities and skills
· Single point of contact for client’s trouble tickets with respect to IT Infrastructure
· Effective transition of trouble tickets across shifts, escalation as needed
· Deep knowledge of the core hard skills enabling to perform core functions effectively
· Quick response for the customer needs
· Investigate, analyze, fix, and document permanent solutions
· Create and maintain technical documentation using defined technical documentation templates
· Ensures end-to-end delivery of projects, and executes related tasks effectively
· Identifies risks, creates mitigation strategies and plans, and executes them in timely manner, keeps all
· stakeholders informed about the progress, as well as escalates to the right levels at right times
· (ensuring zero surprises)
· Any other responsibilities as may be assigned from time to time
1-3 Years of experience as an Technical support engineer and/or
· Intermediate, but strong Knowledge of core technical domain (e.g. Windows, Networking, etc.)
· Zeal to learn and acquire skills
· Expected to deliver small to medium functionality independently most of the time
· Able to handle support tickets and audits as per established processes independently
· Typically paired with Engineer-3 who would be monitoring the work done and helping to reach the next level
Job Types: Full-time, Regular / Permanent
Salary: Up to ₹300,000.00 per year
Benefits:
Schedule:
Supplemental Pay:
Ability to commute/relocate:
Education:
Experience:
Speak with the employer
+91 9845424544
About the Organization : Lotus Petal Foundation has been in the nonprofit sector for more than 10 years. Our objective...
Apply For This JobInstallation and Troubleshooting of Software. Providing Technical Support to Customer. Handling Network Issues. Knowledge on CCTV and Biometric. Job Type:...
Apply For This JobThis position is for a Network Engineer – Fault Repair Telecom Technical based in Chennai. This is a work from...
Apply For This Job0 to 3 years with Engineering/telecommunication/IT profile Job Description Resolve operational problems within the defined schedules and service level agreements....
Apply For This Jobrealworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life...
Apply For This JobDear Candidate, Greeting from gembrill technologies!! We have immediate opening for system admistrator Required skills: hardware and software steup, installation,...
Apply For This Job