247 Intouch Looking for IT Desktop Engineer at Bengaluru, Karnataka Full Time

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics. For more on our culture, follow the link to Our Story – https://youtu.be/a6CvsUKYN8g

About the Job

We’re looking for an IT Desktop Generalist to maintain and repair computers, hardware, and software in a break/fix environment. The ideal candidate is someone with a passion to provide generalized IT support and be an advocate of IT standards at 24-7 Intouch.

As IT Desktop Engineer, You Will…

Perform hardware troubleshooting which includes repairs, upgrades, and configuration of desktops and laptops

Engage with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components

Monitor, report, and document system and performance issues

Adhere to company policies, core values, and procedures

Interpret and validate technical issues, test solutions, follow-up and escalate when necessary

Manage the installation, diagnostics, repairs, maintenance and upgrades of all hardware and equipment (including but not limited to desktops, laptops, printers) for optimal workstation performance

Complete projects by coordinating resources and timetables with others

Verify application results by conducting system audits of implemented technologies

Interpret service delivery key metrics to problem solve

Provide generalized IT support as required

Requirements

As IT Desktop Engineer, You Have…

A post-secondary degree or certificate, preferably in computer related courses (IT/CompSci/CompEng, etc.)

At least 1 year experience in a call center environment, or directly related experience working in a similar technical environment (asset)

Graduate level students will be considered

Experience in Windows OS, MAC OSX, IOS, Android, LAN/WAN, Desktop, Laptop, software installation and peripheral troubleshooting support

Working knowledge with MS Windows, IOS/OSX, Android, Linux system environments

Strong analytical skills, sound judgement and ability to work effectively with internal clients, IT Management and other team members

Excellent English communication skills, both written and verbal

The ability to comprehend, capture and interpret basic information

The ability to work in a fast paced and time sensitive environment

Strong interpersonal and organizational skills, and customer-oriented

Tech savvy and updated on the latest technology available on the market (tablets, game consoles, LED TVs, etc.)

Ability to work a variety of shifts, including days, evenings, and holidays

By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining hisher personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.